FREE SHIPPING on orders over $120
SHIPPING POLICY
Domestic Shipping Rates
We offer free standard shipping for orders over $120 and $12.99 for Australia wide orders under $120.
In the highly unlikely event that your product is lost or damaged during delivery, we will offer a full refund or replacement, in accordance with our Refund Policy. Please note that we do not offer shipping reimbursements for order delays that are out of our control, such as delays by the courier.
Unfortunately, we do not offer international shipping at this moment
Standard Delivery Timeframe
Orders will be processed within 1 to 2 business days (excluding public holidays) after you receive your order confirmation email. Most areas in Australia will take 2 to 9 business days for your order to arrive.
Express Delivery Timeframe
Metro areas will take 1 to 3 business days, and WA, NT, or rural areas will take 2 to 5 business days for your order to arrive. Available on orders up to 7kg weight.
Delivery Partners
Orders are shipped through one of our partners—Australia Post or Sendle. Delivery estimates are based on the dispatch date, not the time of order placement. Please note that delivery times may be affected by courier delays.
Once your order has shipped, we will send you an email notification with a tracking number to monitor its status. Please allow up to 48 hours for tracking information to be updated.
Delivery Tracking
Orders are shipped through one of our partners—Australia Post or Sendle. Delivery estimates are based on the dispatch date, not the time of order placement. Please note that delivery times may be affected by courier delays
If you encounter any issues with your delivery or have not received your order within 7-10 days of receiving your shipping confirmation email, please contact us at the.pure.essence.official@gmail.com with your name and order number, and we will investigate the matter for you