FREE SHIPPING on orders over $120
RETURN & REFUND POLICY
Not satisfied with your product? Return it within 14 days for a full refund.
Please note that customers are responsible for the return shipping costs. If more than 14 days have passed since your purchase, we are unable to offer a refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is also required.
Once we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 to 10 business days.
For any further questions, please click here to the.pure.essence.official@gmail.com
Exchanges
The quickest way to ensure you get what you want is to return your current item. Once the return is accepted, you can place a new order for the desired item
Damaged item
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product. This allows us to assess the issue and resolve it promptly.
Please note that each product is individually handmade, so slight variations in color and appearance may occur.